Customer Service Representative, Topeka, KS

Customer Service Representative Job Overview
At BSB, we are committed to delivering exceptional customer service that exceeds expectations for both external and internal customers. Our values—teamwork, open communication, integrity, honesty, and respect—define our workplace culture. The ideal candidate will embody these values with enthusiasm, professionalism, and high ethical standards.

Key Responsibilities

Customer Service

• Deliver exceptional service and exceed customer expectations.
• Build and maintain strong relationships with customers while identifying new business opportunities.

Account Operations

• Open accounts (e.g., checking, savings, certificates of deposit) and promote banking solutions like online and mobile banking.
• Perform account maintenance and provide value-added services.
• Manage cash drawer, assist with vault and ATM services as needed.

Product Knowledge

• Demonstrate understanding of consumer banking products and services.
• Comply with banking laws and regulations while providing services.

Community Involvement

• Support the bank’s community engagement efforts as a team member.

Compliance Responsibilities

• Follow all Bank Secrecy Act/Anti-Money Laundering (BSA/AML) regulations.
• Recognize unusual or suspicious activities and report as required.
• Adhere to cash transaction, monetary instrument, and OFAC verification policies.

Required Competencies

• Team Support: Actively collaborate with team members.
• Customer Relationship Building: Establish and nurture client trust.
• Professionalism: Uphold high standards in all interactions.
• Time & Work Management: Prioritize and handle multiple responsibilities effectively.
• Adaptability: Adjust to new tasks and environments efficiently.
• Mathematical Skills: Confidently perform banking calculations.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Banking experience in a customer service environment is preferred.
• Skills: Proficiency in Word, Excel, and general office tools; strong typing and ten-key skills.

This role is perfect for individuals passionate about customer service and committed to upholding our values while creating positive experiences for every client.

Bennington State Bank is an Equal Opportunity Employer-EOE/Minorities/Females/Disabled/Vets/SO