Retail Supervisor
Wichita, Kansas
Bennington State Bank (BSB) is seeking a Retail Supervisor team member at our Wichita location. The Retail Supervisor delivers exceptional customer experience, builds relationships, and assists consumer and small business customers succeed financially. The supervisor engages with customers in conversation to understand how BSB can provide products, services and digital options that align with their business banking needs, while overseeing other deposit functions and staff of the branch.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Maintains a cash drawer, cash handling, and balancing
• Assists customers with opening new accounts, completing service requests
• Submits credit applications
• Educates customers on a variety of Retail products and digital solutions to enhance the customer experience
• Build relationships with customers through proactive outreach and follow-up
• Ensures financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements
• Establishes relationships with internal departments and refer customers to bank specialists when complex financial needs are identified
• Interacts with customers both in person and through proactive phone calls to ensure we are meeting their financial needs
• Ability to cross sell bank products and business lines such as Treasury Management and Wealth Management
PREFERRED APPLICANTS WILL HAVE:
• One or more years of experience in a sales position, preferably in the financial services industry
• Experience working in an environment with individual and team goals
• Outstanding interpersonal skills with the ability to quickly connect with customers
• Excellent customer service skills
• Great communication skills – verbally, in writing, and how you personally represent yourself
• High attention to detail and accuracy
• Strong PC skills
• Effective organizational skills
EDUCATION
- High school graduate or equivalent is required. College degree in a related field preferred.
HOURS
Full time hours. Branch hours Monday-Friday 8:00 AM -5:00 PM and Saturday 8:00 AM -Noon. You’ll typically be working during the branch opening hours and your actual working hours will be discussed at your interview.
BENEFITS
BSB offers a competitive starting wage, with pay starting commensurate with previous experience and salary history. We value work life balance and offer robust paid time off benefits that include paid vacation, sick, personal time, volunteer and maternity to name a few. We also value longevity with our employees and offer a retirement plan that allows for employees to participate in planning for a secure financial future in retirement.
EOE/AA: Minorities/Females/Disabled/Vets: